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Platform Safety Basics

Trust and safetyProtect your PayBru account, payment records, connected accounts, and community access.

Creators, moderators, and anyone receiving payouts should turn on 2FA and keep recovery codes somewhere safe.

PayBru protects accounts, payments, and data with layered safeguards. Some are built-in, and some are settings you control yourself.

Enable 2FA

Use an authenticator app from Resources > My Profile > Security.

Review sessions

Revoke any device or browser session you do not recognise.

Check Connected Accounts

Disconnect social accounts you no longer use, especially if access changed.

Use Support

Open Support > Get Help when a charge, login, or community issue needs review.

Account Security​

Settings under Resources > My Profile > Security:

  • Two-factor authentication (2FA) via an authenticator app (TOTP). Highly recommended for creators, moderators, and anyone receiving payouts.
  • Recovery codes that you download once and store somewhere safe — use them if you ever lose access to your 2FA device.
  • Active sessions that you can review and revoke individually. If you see a session you don't recognise, revoke it and change your password.
  • Connected accounts (Google, Discord, Twitch, Kick, Spotify, TikTok) for sign-in. Disconnect anything you no longer use.
  • Password change — choose something long and unique.

What You Can Do​

  • Turn on 2FA today if you haven't already.
  • Save your recovery codes somewhere safe (a password manager works well).
  • Review active sessions monthly — revoke anything unfamiliar.
  • Don't share your password — PayBru staff will never ask for it.

See Managing Your Profile.

Payment Security​

  • Paystack processes all card payments. PayBru never sees or stores your card number, CVV, or PIN — only an authorisation token used for renewals.
  • Payment data is encrypted in transit between your browser, PayBru, and Paystack.
  • Bank statements may show "Paystack" as the merchant rather than PayBru — that's normal.
  • Receipts in your account are the authoritative record — keep them safe for your books.

If you spot a charge you don't recognise, see Account and Billing Trust Topics.

KYC and Payouts​

Creators must complete KYC verification before payouts unlock. KYC:

  • Confirms the identity of the person or entity receiving the funds.
  • Ensures bank account details match the verified entity.
  • Helps prevent fraud and identity theft.

The required documents vary by entity type — see Completing KYC Verification.

Data Handling​

  • PayBru limits access to personal data inside the company.
  • KYC documents are stored securely and used only for verification and ongoing compliance.
  • PayBru follows POPIA-oriented data-handling practices for South African users.
  • You can contact support to request your data or ask questions about handling.

Content Safety​

  • Creators and moderators can moderate posts, comments, and tickets within their communities.
  • Automated checks help flag spam, abuse, and obvious safety issues for review.
  • Reports from members drive much of the safety work — see Reporting Issues.
  • PayBru reviews flagged activity and acts where standards are broken — see Community Standards.

If Something Feels Off​

  • Unexpected charge — see Account and Billing Trust Topics.
  • Account access compromised — change your password immediately, revoke other sessions, turn on 2FA, then contact support.
  • Content that breaches standards — see Reporting Issues.

See Also​