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Reporting Issues

ReportsUse reports for unsafe content, abusive behaviour, suspicious payments, or account concerns.

Choose an in-context report when the option is available, or open Support > Get Help when the issue needs explanation or follow-up.

Use reporting when something looks unsafe, abusive, fraudulent, or wrong. Quick reports help PayBru keep communities healthy for everyone.

Journey in This Video​

  • What the video shows: open Support > Get Help, start a ticket, and see where creator support requests are reviewed.
  • Who it is for: members reporting concerns and creators responding to member support requests.
  • Where to start: members use Support > Get Help in the Client Portal.
  • What to do next: include clear details, submit the ticket, and let PayBru or the creator follow up through the support thread.
  • The product page is called Create Support Ticket, and creator follow-up happens in the Manage Portal support area.
  • Use this Trust & Safety guide for reports, abuse concerns, fraud concerns, and account safety issues.
Support and trust journey: open Support > Get Help, start a ticket, and see where creator support requests are reviewed.

What You Can Report​

  • Harassment, hate speech, or threats against any member, creator, or moderator.
  • Fraud or misleading offers — promises not delivered, fake products, deceptive pricing.
  • Spam or impersonation — bot-like accounts, fake "creator" profiles claiming to be someone else.
  • Copyright or trademark concerns — content posted without rights to share it.
  • Unsafe content — material that breaks PayBru's Community Standards or South African law.
  • Suspicious tips or transactions — anything that looks like money laundering, refund abuse, or stolen-card activity.
  • Account compromise — if you suspect someone else is using your account or a creator's account.

How to Report​

There are two main paths:

  1. In-context report — where a post, comment, message, or community has a report option, use it. This sends PayBru the specific item along with a short note from you.
  2. Support ticket — open Support > Get Help in the Client Portal for any issue that needs context, evidence, or a back-and-forth conversation.

When you report, include:

  • Links to the post, profile, community, or message in question.
  • Screenshots where they help — but don't re-share harmful content unnecessarily.
  • Transaction IDs or receipt numbers for financial issues.
  • Dates and times so the team can match your report to the right activity.

What Happens Next​

  • Your report is received and reviewed by the PayBru team.
  • The team checks the evidence and account history before acting.
  • If action is needed, possible outcomes include content removal, warnings, suspension of access, transaction reversal, or — in serious cases — account disablement.
  • You'll receive an update when the report is handled, though specifics of action against another user may be kept confidential.

Confidentiality​

  • Reports are kept confidential between you and the PayBru team where possible.
  • Your name isn't shared with the reported user as part of the report itself.

In an Emergency​

If someone is in immediate danger, contact local emergency services first.

  • South African Police Service: 10111
  • Emergency response from a cellphone: 112

PayBru can act on platform abuse, but real-world emergencies need the right responders first.

After You Report​

  • Block the user if their behaviour was directed at you (where the option exists).
  • Save the evidence in case you need it later for a follow-up.
  • Don't engage further with the reported user — let PayBru handle it.

See Also​