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Reporting Issues

If you encounter content or behaviour on PayBru that violates our community standards or makes you feel unsafe, we want to hear about it. Reporting helps keep the platform safe for everyone.

What You Can Report​

You can report the following types of issues:

  • Abusive or harassing behaviour: Threats, hate speech, or targeted harassment from another user.
  • Fraudulent content: Creators misrepresenting their offerings or running scams.
  • Intellectual property violations: Content that infringes on your copyright or trademark.
  • Spam: Repetitive, unsolicited, or irrelevant content or messages.
  • Account impersonation: Someone pretending to be you or another person/brand.
  • Flagged transactions or tips: Suspicious financial activity, such as unusual tip amounts or potentially fraudulent payments.
  • Other safety concerns: Anything that feels wrong or violates the community standards.

How to Report​

Support Ticket System​

PayBru uses a support ticket system for managing reports and issues. When you submit a report, a ticket is created and tracked through to resolution.

  1. In-platform reporting - Use the report button (flag icon) available on profiles, posts, and comments. Select the reason for your report and add any relevant details. This automatically creates a support ticket.
  2. Support dashboard - Open a ticket directly through the Help section in your dashboard for issues that require more context or do not relate to a specific piece of content.
  3. Email - For sensitive matters, you can email the PayBru trust and safety team directly. A ticket will be created on your behalf.
tip

Include as much detail as possible when reporting. Screenshots, links, transaction IDs, and timestamps help the team investigate more efficiently.

What Happens After You Report​

  1. Ticket created - Your report is logged as a support ticket and you receive a confirmation with a ticket reference number.
  2. Operations team review - The PayBru operations team reviews the report and investigates. This includes examining flagged transactions, user activity, and any supporting evidence.
  3. Action - If a violation is confirmed, appropriate action is taken. This may include:
    • Content removal
    • Account warning
    • Temporary suspension
    • Permanent ban
    • Transaction reversal (where applicable)
  4. Follow-up - You will receive a notification about the outcome of your report. Details about actions taken on another user's account may be limited for privacy reasons.
note

Reports are confidential. The reported user will not be told who filed the report.

Flagged Transactions​

If you notice a suspicious transaction or tip - either as a creator receiving it or a member who made it - you can flag it for review. Flagged transactions are assigned to the operations team for investigation, which may include:

  • Reviewing the transaction details and payment method.
  • Checking the account history of the parties involved.
  • Taking action such as reversing the transaction or restricting the account.

Urgent Safety Concerns​

If you believe someone is in immediate danger, contact local emergency services first. PayBru's reporting process is not a substitute for emergency response. After contacting authorities, you can also report the situation to PayBru so the team can take platform-level action.