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Payout Overview

PayBru ensures creators receive their earnings reliably through Paystack, a trusted South African payment gateway. This page covers how the payout process works from start to finish.

How Creators Get Paid​

When members support a creator through subscriptions, tips, store purchases, or campaign backings, those funds are collected by PayBru via Paystack. After a mandatory 7-day hold period, the creator's share becomes available for payout.

The payout flow is:

  1. Member pays - A member subscribes, tips, makes a store purchase, or backs a campaign.
  2. 7-day hold period - The transaction is held for 7 days to account for potential chargebacks or payment reversals. During this time, earnings appear as "Pending" in the dashboard.
  3. Balance becomes available - After 7 days, the transaction clears and the net earnings (after fees) move to the creator's available balance.
  4. Creator requests payout - The creator requests a payout from their available balance. There is no minimum amount - any positive balance qualifies.
  5. Operations review - A support ticket is automatically created, and the PayBru operations team reviews and approves the payout.
  6. Bank transfer via Paystack - Once approved, Paystack processes the bank transfer to the creator's linked South African bank account.
  7. Creator receives funds - The payout lands in the creator's bank account within 1-3 business days after the transfer is initiated.
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Only one pending payout per community is allowed at a time. You must wait for your current payout to complete before requesting another.

Supported Payout Methods​

PayBru pays creators via bank transfer through Paystack to a linked South African bank account. Creators must add valid bank account details in their payout settings before they can request a payout.

warning

Make sure your bank account details are accurate. Incorrect details will cause your payout to fail. Double-check your account number and branch code before saving.

KYC Requirement​

Before you can request payouts, your community must have approved KYC (Know Your Customer) status. This is a once-off verification process to confirm your identity.

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Payouts cannot be requested until your community's KYC status is "Approved". Complete your KYC verification as early as possible to avoid delays when you're ready to withdraw.

Platform Fees​

PayBru deducts fees from each transaction before crediting the creator's balance. The fee breakdown is:

FeeAmount
Platform fee5% of the transaction amount
Gateway fee (Paystack)2.9% + R1.00 flat fee per transaction
VAT0% (currently not applied)

Example: On a R100 transaction:

  • Platform fee: R5.00 (5%)
  • Gateway fee: R2.90 (2.9%) + R1.00 (flat fee) = R3.90
  • Net to creator: R91.10
tip

Referral program: Refer 10 new signups to PayBru and your platform fee drops from 5% to 2.5% for 6 months.

Getting Started with Payouts​

To start receiving payouts:

  1. Complete your KYC verification to get your community to "Approved" status.
  2. Navigate to your Payout Settings and add your South African bank account details.
  3. Start earning through subscriptions, tips, store sales, and campaigns.
  4. Once your earnings clear the 7-day hold period, request a payout from your available balance.
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You can update your bank details at any time from your payout settings. Changes take effect on your next payout request.