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Account and Billing Trust Topics

This page covers the main trust and billing questions creators and members run into.

Chargebacks and disputes​

  • A chargeback happens when a member disputes a charge with their bank.
  • Disputed amounts may be held while the case is reviewed.
  • If the dispute is resolved in your favour, the funds are returned.
  • When possible, resolve billing issues through support before a chargeback.

Account security​

  • Review your active sessions in Resources > My Profile > Security.
  • Revoke any session you do not recognise.
  • Use a strong, unique password.
  • Turn on 2FA if you manage payouts or sensitive account settings.

Billing integrity​

  • PayBru shows fees clearly before checkout.
  • Members are only charged for subscriptions they choose.
  • Receipts and transaction records are available from the Client Portal.

Suspicious billing activity​

If you spot a charge you do not recognise:

  1. Check your payment history.
  2. Review active sessions.
  3. Contact support with the transaction details.