Common Payout Questions
Need the full flow? Start with Payout Overview and Requesting a Payout.
Is there a minimum payout amount?
No. Any positive available balance can be paid out.
What fees apply on each transaction?
- PayBru platform fee: 5% by default on subscriptions, tips, store purchases, gifts, and crowdfunding/support flows.
- Paystack gateway fee: currently 2.9% + R1.00 per South African local card transaction, excluding VAT. Pay-by-Bank methods such as Ozow EFT and Capitec Pay can use different Paystack pricing.
- VAT on the Paystack gateway fee. Paystack charges VAT on its processing fee. PayBru does not add VAT on top of its 5% platform fee.
Refer 10 paid signups and PayBru reduces your platform fee to 2.5% for 6 months on subscriptions.
How do I add or change bank details?
Go to Resources > My Profile > Payments and update your South African bank account there. The account holder name must match the verified KYC entity.
Why is my payout blocked?
Common reasons:
- KYC isn't approved yet.
- No earnings have cleared the hold period.
- Another payout is already pending for the same community.
- The bank account on file doesn't match the verified entity.
How long does a payout take?
After approval, the bank transfer usually settles within a few business days. Exact timing depends on Paystack and your bank.
What if a payout fails?
Fix the bank details, then contact support and ask them to retry the transfer with the payout reference.
Can I get paid to a non-South African bank?
Not at the moment. Payouts go to South African bank accounts only.
Do I handle my own tax?
Yes. PayBru does not withhold income tax on your payouts. You're responsible for declaring earnings to SARS in line with your own registration and tax status.
Will I get a notification when my payout changes status?
Yes. Status changes show up in-app, and you can also receive them by email and Discord if those channels are enabled in your notification preferences.