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Completing KYC Verification

KYC must be approved before you can add bank details for payouts or request a payout.

Open KYC​

You can start from:

  • The KYC reminder in community setup
  • The creator dashboard
  • Payments > View Payouts when payouts are blocked

KYC statuses​

  • KYC Required: nothing has been uploaded yet
  • KYC Pending: documents are waiting for review
  • KYC Approved: payouts are unlocked
  • KYC Rejected: something needs to be fixed and resubmitted

What to upload​

Upload the documents the page asks for based on your entity type.

Common examples include:

  • ID document or passport
  • Selfie holding ID
  • Proof of address
  • Bank statement or bank confirmation
  • Business or entity registration documents

Some entity types also need documents for directors, partners, members, or trustees.

After you submit​

  • Review usually takes 24-48 hours after all required documents are uploaded.
  • You will be notified when KYC is approved or if changes are needed.
  • If it is rejected, open the page, read the reason, fix the files, and resubmit.