Skip to main content

Requesting a Payout

Request a payout once your earnings have cleared the 7-day hold period.

Before you start​

  • KYC must be approved.
  • Your South African bank account must be saved in Resources > My Profile > Payments.
  • You need a positive available balance.
  • You can only have one pending payout per community.

Request the payout​

  1. Open My Activity > My Communities.
  2. Select Manage on the community.
  3. Go to Revenue > Payments.
  4. Select View Payouts.
  5. Select Request Payout.
  6. Review the amount and bank details.
  7. Confirm the request.

If KYC is still pending, open the KYC link first and complete verification before trying again.

Track the payout​

Your payout moves through these statuses:

  • Pending: requested and waiting for review
  • Submitted: approved and sent for processing
  • Success: paid into your bank account
  • Failed: the transfer did not go through
  • Canceled: the request was stopped before processing

If bank details are wrong​

Update your bank details before submitting another payout request. If a payout fails, contact support and ask for the transfer to be retried after the details are corrected.