Failed Payments and Access Changes
Sometimes a recurring payment does not go through. This page explains what happens next and how to recover.
Why Payments Fail
Common reasons for a failed payment include:
- Insufficient funds in your account.
- Expired card or outdated payment details.
- Bank declines due to security rules or spending limits.
- Technical issues with your bank or Paystack.
What Happens When a Payment Fails
When PayBru cannot process your recurring payment, this happens:
- You get a payment failure notice.
- Your membership changes to PastDue.
- You keep access for 3 days.
- If the payment is not fixed, your membership changes to Ended and access is removed.
warning
PayBru does not automatically retry failed payments.
Grace Period
The 3-day grace period gives you time to:
- Check why the payment failed (insufficient funds, expired card, etc.)
- Update your payment method from Resources > My Profile > Payments
- Manually retry the payment
After 3 days, access ends and Discord roles are removed.
How to Recover a Failed Payment
- Go to Resources > My Profile > Payments.
- Update your payment details if needed.
- Retry the payment.
If the retry succeeds, your membership returns to Active status.
Access Revocation
If payment is not resolved after the 3-day grace period:
- Your membership status changes to Ended.
- You lose access to all gated content for that creator.
- Your Discord roles for that membership are removed automatically.
- You are not charged further.
Membership Status Flow
| Status | Meaning |
|---|---|
| Active | Payment successful, full access |
| PastDue | Payment failed, within 3-day grace period, access retained |
| Ended | Grace period expired or membership reached its end, access revoked |
| Canceled | Member cancelled, access continues until end of paid period |
Notifications
PayBru sends notifications when a payment fails and again before access is revoked.
Check your email and in-app notifications regularly to stay on top of any payment issues.
See also: