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Billing FAQ

Who processes payments?​

Paystack processes all payments. PayBru bills in South African Rand only.

When am I charged for a membership?​

You are charged when you subscribe, then again at each renewal date unless you cancel.

What fees apply?​

  • Platform fee: 5%
  • Paystack fee: 2.9% + R1.00
  • VAT: 0%

Members pay the creator's listed price. The fees are deducted from the creator's earnings.

Why did my charge look different?​

Common reasons include currency conversion by your bank, a tier price change, or a prorated upgrade.

How do I update my payment method?​

Go to Resources > My Profile > Payments in the Client Portal.

Can I get a refund?​

Refunds depend on the case. Start with the creator, then contact support if you still need help.

What does the charge look like on my statement?​

It usually includes PayBru or Paystack in the descriptor.

Is my payment info secure?​

Yes. Paystack handles card details and PayBru does not store them.

Do I get invoices?​

Yes. Payment receipts and monthly statements are available in the Client Portal.