Managing Member Access
PayBru automates member access so you spend less time on admin and more time on your community.
How Access Is Granted
When a member completes payment for one of your tiers:
- Subscription activates - their membership status moves to Active immediately.
- Discord role assigned - if you've linked the tier to a Discord role, the PayBru bot grants it within seconds.
- Confirmation sent - the member receives a payment confirmation and invoice via email.
No manual approval is needed. Payment triggers access automatically.
Discord Role Sync
PayBru keeps Discord roles in sync with membership status:
| Event | What Happens |
|---|---|
| Successful payment | Role is granted |
| Subscription renewed | Role remains active |
| Payment failed (PastDue - 3-day grace period) | Role kept temporarily |
| Subscription cancelled | Role removed at end of billing period |
| Grace period expired (status: Ended) | Role removed |
Role sync runs automatically. If a member reports a missing role, check their subscription status on your dashboard first - the role reflects their payment status.
Grace Period for Failed Payments
When a recurring payment fails, PayBru doesn't immediately revoke access:
- The member's status changes to PastDue and they are notified to update their payment method.
- The member retains full access during the 3-day grace period.
- There are no automatic retries - the member must update their payment method and retry manually.
- If the 3-day grace period expires without payment, the membership status changes to Ended and access and Discord roles are revoked.
There are no automatic payment retries. If a member reaches out about a failed payment, direct them to update their payment method in their account settings and retry the payment manually. They have 3 days before access is revoked.
Viewing and Managing Members
From your Creator Dashboard > Members:
- Search by name, email, or Discord username.
- Filter by tier, status (Active, Canceled, PastDue, Ended), or date.
- View details: see a member's subscription history, payment status, and linked Discord account.
Manual Overrides
In some cases you may need to intervene:
- Grant complimentary access: give someone free access to a tier (e.g. moderators, collaborators).
- Revoke access: remove a member manually if needed, which also triggers Discord role removal.
- Extend access: keep a member active past their billing date in exceptional circumstances.
Use complimentary access for your moderators and close collaborators. It keeps them in the same system and shows up in your member count.
Troubleshooting Access Issues
| Problem | Likely Cause | Fix |
|---|---|---|
| Member paid but has no Discord role | Bot role is too low in server hierarchy | Move the PayBru bot role above managed roles |
| Role removed unexpectedly | Payment failed and 3-day grace period expired | Ask member to update payment method and resubscribe |
| Member shows active but can't see channels | Discord channel permissions misconfigured | Check that the role has access to the correct channels |