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Managing Member Access

Access statusMember access follows the membership status first, then the tier and any mapped Discord role.

Use this page before making manual changes: confirm status, tier, billing date, Discord account link, and server membership.

Access follows the member's payment status and tier.

ActivePast DueCanceledEnded

How Access Is Granted​

  • Access starts after payment completes.
  • Free tiers grant access immediately.
  • Connected Discord roles update with the membership.

Discord Role Sync​

  • PayBru adds the configured role when a membership becomes active.
  • Role changes follow upgrades and downgrades.
  • When a membership ends, the role is removed.

Grace Period for Failed Payments​

  • A failed renewal moves the member to Past Due.
  • Access stays active during the 6-day grace period while reminders go out (typically day 1, day 3, and day 5).
  • PayBru does not automatically retry the same failed renewal — the member needs to update their card and retry.
  • If the payment isn't recovered within 6 days, the membership moves to Ended and access (including any linked Discord roles) is removed.

See Failed Payments and Access Changes for the member-facing flow.

Viewing and Managing Members​

  • Use Members > Members to check status, tier, and billing dates.
  • Filter by status to find the right members.
  • Open a member record before making any manual change.

Manual Overrides​

If you need to step in manually, check payment status, Discord connection, and tier first.

Troubleshooting Access Issues​

  • Confirm the member is on the correct tier.
  • Confirm the payment is active or still inside the grace period.
  • Confirm Discord is connected.
  • Confirm the member is on the right community page.
  • Confirm the paid period has not already ended.