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Support and Refunds

Use Support to handle ticketed issues and refund requests.

Open Support​

  1. Open the Manage Portal.
  2. Select Support.

Review Support Tickets​

The ticket list shows the subject, category, status, and created date.

PayBru Support page showing support tickets, refund requests, and support summary cards
The Support page keeps tickets and refund work in one place

Reply to a Ticket​

  • Open the ticket.
  • Read the member's message.
  • Reply with the next step.
  • Close the ticket when the issue is resolved.

Review Refund Requests​

  • Open the refund request from Support.
  • Check the transaction details and reason.
  • Approve, reject, or ask for more information.

Manage Reviews​

  • Use the Reviews area for community feedback.
  • Approve testimonials that help new members understand the value.

Good Support Habits​

  • Reply clearly and quickly.
  • Ask for the order ID or payment reference when needed.
  • Keep support and refunds separate from general messaging when the issue needs tracking.