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Messaging Members

Use Messages to contact members directly from the Manage Portal.

Open Messages​

  1. Open the Manage Portal.
  2. Select Messages.
PayBru Messages page showing conversation list, message composer, and member communication tools
Messages keeps member conversations in one place

Start a Conversation​

  1. Select a member.
  2. Write your message.
  3. Send it.

Reply to Existing Conversations​

  • Open the thread.
  • Reply with the info the member needs.
  • Keep the tone clear and friendly.

Send Tier Updates​

  • Use messages for access changes, content updates, and event reminders.
  • Include links to the relevant post, event, product, or tier when needed.

Good Messaging Habits​

  • Keep messages short.
  • Reply on time.
  • Use direct messages for support that does not need a full ticket.