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Understanding Billing

Billing is automatic and follows the date you joined a membership.

How Billing Works​

  • Charges happen on your renewal date.
  • Payments are handled through Paystack.
  • Free tiers renew without payment.

Where to Check Billing​

  • Open My Activity > My Payments.
  • Review your payment history and renewal dates.
  • Open a payment to see the invoice or receipt.
PayBru My Payments page showing payment summary cards, payment history, and billing details
My Payments shows your payment history, invoices, and billing status

Failed Payments​

  • Failed payments move your membership to PastDue.
  • You keep access during the 3-day grace period.
  • PayBru does not automatically retry the payment.

Gift Memberships​

  • Gift memberships can appear in your account.
  • You may need to accept a gift before it becomes active.

What to Do if Something Looks Wrong​

  • Open the payment record.
  • Check the billing date and status.
  • Contact support if the payment needs investigation.